ght GmbH - Electronics in traffic and contentXXL in the Extranet

"I talked to many manufacturers, and all of them had a deep understanding and knowledge of the technical side. But we were looking for someone who could also provide the right consulting for us. With contentXXL in the Extranet, we save up to 10 000 EUR per annum."
 
Herbert Werthner, Proxy at ght GmbH

Clients and Their Business

All over Bavaria, Germany, GHT and 720 partners with more than 3000 employees see to a professional problem solution in the areas of automotive engineering, fueling, FMS/telematics, and parking. Short ways to the next service station guarantee a fast response time and a high availability – no matter where you are.

"What counts are we – the humans. Manpower is the magic word. To offer tailor-made and upgradeable system solutions, you have to always be up-to-date and you need a feeling for the right path. The smartest and most profitable investment supporting a constant development is the one in ourselves."

This is how Leonhard Gafron and Gerhard Hütter from the management of GHT GmbH see the basis of their success.

The Task

• Development and implementation of an Extranet for more than 1000 users in 720 partner companies.
• Users should be able to obtain up-to-date information which are provided centrally.
• In addition, they can also contribute content themselves.
• Core is the detailed providing of thousands of documents containing information on products and services.
• Providing information for different user groups (according to contract).
• Labelling of information for different target groups (e.g. engineering, sales) with a colour code, setting of filters possible.
• Integration of information from the Siemens VDO portal.
• Workflow for access data and statement of confidentiality.
• Integrated newsletter management with subscription, newsletter writing and mailing directly within the CMS.

The Solution with contentXXL

In addition to the already in the basic system available modules, the document module is also being used here.
The automatic search for keywords and the full-text search over different documents such as Word, Excel, Powerpoint and PDF, both available in the system (without additional programmes), help find information. A clear colour coding helps the user to quickly find the newest documents in different areas such as engineering or sales. A mail function enables the user to easily contact the author.

Another advantage is that partners do not have to install additional software for the administrators and editors.

The Benefits

• A uniform information basis for all partners containing approx. 3000 documents.
• Questions, especially about older products, can be answered by the partner himself.
• Saving of about 10 000 EUR per annum in communication costs.
• Reduction of telephone support by approx. 20 – 30 %.
• Reduction of mail, phone and printing costs.